IT Support Specialist v

IT Support Specialist courses are designed to equip individuals with the foundational knowledge and practical skills nee...
IT Support Specialist courses are designed to equip individuals with the foundational knowledge and practical skills needed to troubleshoot, maintain, and support computer systems, networks, and software. These courses are highly sought after by those looking to enter the IT field, as they often lead to entry-level positions like Help Desk Technician, Desktop Support Technician, or IT Support Analyst.

80 USD

Instructor: Trainer
4

Core Technical Skills: Computer Hardware: Understanding the components of a computer (CPU, RAM, motherboard, hard drives, peripherals), how they work together, and how to assemble, disassemble, and troubleshoot hardware issues. Operating Systems: Proficiency in major operating systems like Windows, macOS, and Linux, including installation, configurat...

Core Technical Skills:

  • Computer Hardware: Understanding the components of a computer (CPU, RAM, motherboard, hard drives, peripherals), how they work together, and how to assemble, disassemble, and troubleshoot hardware issues.
  • Operating Systems: Proficiency in major operating systems like Windows, macOS, and Linux, including installation, configuration, user management, file systems, and command-line interfaces.
  • Networking Fundamentals: Concepts like TCP/IP, IP addressing, subnets, routers, switches, wireless networks, network topologies, and basic network troubleshooting (e.g., connectivity issues).
  • Software Applications: Familiarity with common business software, productivity suites (e.g., Microsoft Office), web browsers, email clients, and the ability to install, configure, and troubleshoot software problems.

Duration

2 Hrs

Students

3

Accreditation

CPD

beginner

No prior experience required

  • Cybersecurity Basics: Understanding common security threats (malware, phishing), basic cybersecurity practices, security awareness, data privacy, and compliance.
  • System Administration: Introduction to managing users, permissions, shared resources, backups, and basic server administration.
  • Troubleshooting Methodologies: Learning systematic approaches to diagnose and resolve technical issues, from identifying the problem to implementing solutions and documenting the process.

Essential Soft Skills:

  • Customer Service: Providing excellent support to end-users, active listening, empathy, clear and concise communication (both verbal and written), and

Essential Soft Skills:

  • Customer Service: Providing excellent support to end-users, active listening, empathy, clear and concise communication (both verbal and written), and

An IT Trainer is a professional who specializes in educating individuals and groups on various aspects of information technology, ranging from basic computer literacy to complex software applications, programming languages, and network systems.

  • Cybersecurity Basics: Understanding common security threats (malware, phishing), basic cybersecurity practices, security awareness, data privacy, and compliance.
  • System Administration: Introduction to managing users, permissions, shared resources, backups, and basic server administration.
  • Troubleshooting Methodologies: Learning systematic approaches to diagnose and resolve technical issues, from identifying the problem to implementing solutions and documenting the process.

 

Content

Providing excellent support to end-users, active listening, empathy, clear and concise communication (both verbal and written). Providing excellent support to end-users, active listening, empathy, clear and concise communication (both verbal and written)

Learner Reviews (1)

this was good enough

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About Instructor

Trainer

An IT Trainer is a professional who specializes in educating individuals and groups on various aspects of information technology, ranging from basic computer literacy to complex software applications, programming languages, and network systems.

15 Learners | 5 Courses

Certifications

  • Cybersecurity Basics: Understanding common security threats (malware, phishing), basic cybersecurity practices, security awareness, data privacy, and compliance.
  • System Administration: Introduction to managing users, permissions, shared resources, backups, and basic server administration.
  • Troubleshooting Methodologies: Learning systematic approaches to diagnose and resolve technical issues, from identifying the problem to implementing solutions and documenting the process.

 

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